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What Our Legal Terms Actually Mean for Your Account

mikrostar88 operates under terms shaped for accounts funded through DANA, OVO, and GoPay — where local law and eligible regions determine access. These policies govern how your account is created, how your data is handled, and what rules apply when you use the platform.

Account Terms Apply at RegistrationData Handled Under Privacy PolicyAccess Subject to Local LawDANA, OVO, GoPay Payment RulesDispute Process Available
mikrostar88 What Our Legal Terms Actually Mean for Your Account
HOW WE HANDLE DATA

Data, Security and Your Account Rights

Your account security and personal data are treated as operational responsibilities, not afterthoughts. Here is what we do across four key areas — data handling, cookies, account security, and data retention — along with what you can request and how.

Data Handling and Storage

Account data — name, contact, and wallet identifiers linked to DANA, OVO, or GoPay — is stored on secured servers. We do not sell personal data to third parties for marketing.

Cookies and Session Tracking

We use session cookies to keep your account logged in and functional cookies to remember your preferred payment method. You can adjust cookie settings in your browser at any time.

Account Security Practices

Login uses an OTP verification step sent to your registered mobile number. If you notice any unrecognised session, contact live chat immediately to freeze account access.

Data Retention and Deletion Requests

We retain account data for as long as your account is active and for a period after closure as required by applicable rules. To request data deletion, submit a written request through the email channel.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

For questions about your rights under these terms — including data access, account closure, or a dispute about a DANA or OVO transaction — reach out through one of the channels below. We aim to respond to legal and policy queries within a reasonable timeframe, and we'll tell you upfront if your question needs to be escalated.

Live Chat Support Start a chat session directly from your account dashboard. Use this for urgent policy questions, wallet transaction disputes involving DANA, OVO, or GoPay, or account access issues.
Email for Policy Queries Send detailed legal or data-related questions to our support email. Include your registered account ID and the specific policy section you are asking about so we can respond accurately.
Account Help Centre The Help Centre inside your account covers common policy topics — account verification steps, payment dispute paths, and how to request a copy of your stored data.

Common Questions About Your Rights and Our Policies

These are the questions we receive most often about terms, data access, and account rules. Each answer reflects how the policy actually works on the platform.

Yes. GoPay deposits are covered by both our payment terms and GoPay's own wallet terms. Both sets of rules apply simultaneously when you process a transaction.

You can request a copy via our support email. Include your account ID and the specific data categories you want. We will respond with the relevant details within a reasonable period.

We retain certain data for a period after account closure as required by applicable rules. After that retention period, data is deleted or anonymised in line with our privacy policy.

Updated terms are published on this page with a revised effective date. Continuing to use your account after that date means you accept the updated version.

If you do not accept a policy revision, close your account before the effective date and stop using the service. Continued use after the date counts as acceptance of the new terms.

Access depends on local law and is available only where local law permits. Check your own jurisdiction's rules before registering — this applies to all regions, including Batam.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.